Beacon Hosting – Terms of Service

Effective Date: 6 September 2026

These Terms of Service ("Terms") constitute a legally binding agreement between Beacon Hosting Pty Ltd ("Beacon Hosting," "Company," "we," "us," or "our") and you ("User," "Customer"). By creating an account, purchasing, accessing, or using any services provided by Beacon Hosting, you agree to be bound by these Terms and any other policies or terms expressly incorporated into them.

1. Eligibility

You must:

Be at least 13 years old to use the Services.
If you are under 18, have the consent of a parent or legal guardian to use the Services and agree to these Terms.
Have the legal capacity to enter into binding agreements, to the extent required by applicable law.
Not be prohibited from using the Services under applicable law.
Not have been previously suspended or terminated by Beacon Hosting, unless Beacon Hosting has expressly authorised you to use the Services again.
Provide accurate, complete, and up-to-date account information.

By creating an account or purchasing or using the Services, you represent that you satisfy these eligibility requirements.

2. Account and Security

You are responsible for:

Maintaining the confidentiality of your account credentials.
All activity conducted through your account, except where caused by Beacon Hosting's own acts or omissions.
Providing accurate and current account information.
Immediately notifying Beacon Hosting of any suspected unauthorised access or security breach.
Taking reasonable steps to secure your account and credentials.

You must not:

Share your account credentials where doing so would compromise account security or violate applicable service restrictions.
Attempt to bypass, exploit, disable, or interfere with security mechanisms.
Access another user's account without authorisation.

Beacon Hosting may require additional verification where reasonably necessary to protect an account, investigate fraud or abuse, or comply with legal obligations.

3. Acceptable Use

You must use the Services lawfully and in accordance with these Terms and the Acceptable Use Policy.

You must not:

Use the Services for illegal purposes or in violation of applicable laws or regulations.
Perform, facilitate, or knowingly assist with DoS or DDoS attacks.
Attempt unauthorised access to systems, networks, accounts, or data.
Host, distribute, transmit, or link to malicious, pirated, or unlawful content.
Conduct activity that materially interferes with the Services or other customers.
Abuse, threaten, harass, or otherwise engage in unacceptable conduct toward Beacon Hosting personnel.
Use the Services to circumvent technical, security, billing, or access controls.

The Acceptable Use Policy may contain additional restrictions applicable to particular Services.

Beacon Hosting may suspend or terminate Services where reasonably necessary to address abuse, security threats, unlawful activity, material breaches of these Terms, or risks to Beacon Hosting, its infrastructure, personnel, or other customers.

Where immediate action is reasonably necessary, Beacon Hosting may suspend or restrict a Service without prior notice.

4. Support

Services are provided on an unmanaged basis unless expressly stated otherwise.
Support is provided through the support channels made available by Beacon Hosting.
Beacon Hosting does not guarantee that support will be available at all times or that every issue can be resolved.
Support requests must contain sufficient information for Beacon Hosting to investigate the relevant issue.
Abusive, threatening, discriminatory, or otherwise inappropriate conduct toward support personnel may result in restrictions, suspension, or termination of the Customer's account or Services.

Where a Service Level Agreement ("SLA") applies to a particular Service, the support and service commitments contained in that SLA will apply in addition to these Terms.

5. Service Modifications and Interruptions

Beacon Hosting may:

Modify, upgrade, replace, or otherwise change the Services.
Suspend or temporarily restrict Services where reasonably necessary for maintenance, security, abuse prevention, infrastructure protection, or other operational reasons.
Discontinue individual Services or products.

Beacon Hosting will make reasonable efforts to provide advance notice of planned material service discontinuations where practicable.

Beacon Hosting does not guarantee uninterrupted or error-free operation of the Services except to the extent expressly provided in an applicable SLA or required by law.

6. Changes to These Terms

Beacon Hosting may update these Terms from time to time.

Updated Terms will be published on the Beacon Hosting website and will include a revised effective date.

For material changes, Beacon Hosting may provide notice through email, the customer account, the Beacon Hosting control panel, or another reasonable communication method.

Where Beacon Hosting requires affirmative acceptance of updated Terms, you may be required to review and accept the updated Terms before continuing to use affected Services.

Unless otherwise stated in the notice, updated Terms will become effective on the stated effective date. To the extent permitted by applicable law, continued use of the Services after the effective date constitutes acceptance of the updated Terms.

7. Payments and Billing

7.1 Charges

You agree to pay all applicable fees for the Services you purchase.

Prices, billing intervals, included resources, and other applicable charges will be presented at the time of purchase or otherwise made available to you.

Beacon Hosting may change prices for future billing periods by providing reasonable notice where required by applicable law or the applicable service terms.

7.2 Recurring Services

Where a Service is purchased on a recurring basis:

The Service will automatically renew at the applicable billing interval unless cancelled.
You authorise Beacon Hosting or its payment provider to charge the applicable payment method for each renewal.
You are responsible for ensuring that a valid payment method is available.
You may cancel recurring renewal in accordance with the cancellation procedures provided by Beacon Hosting.

7.3 Failed or Overdue Payments

If a payment fails or remains unpaid, Beacon Hosting may:

Retry the payment;
Notify you of the failed payment;
Restrict or suspend the affected Service;
Charge applicable fees that were clearly disclosed at the time of purchase; or
Terminate the affected Service if the amount remains unpaid.

Where reasonably practicable, Beacon Hosting will provide notice before suspending or terminating a Service for non-payment.

8. Cancellation and Refunds

8.1 Customer Cancellation

You may cancel a Service through the cancellation mechanisms provided by Beacon Hosting.

When cancelling a Service, you may choose, where supported by the applicable Service:

End-of-period cancellation: The Service remains active until the end of the current paid billing period and does not automatically renew; or
Immediate cancellation: The Service is terminated immediately.

Unless otherwise expressly stated by Beacon Hosting or required by applicable law, choosing immediate cancellation does not entitle you to a refund, partial refund, account credit, or other compensation for the unused portion of the paid billing period.

8.2 Refunds

Payments are generally non-refundable except where a refund, replacement, cancellation right, or other remedy is required under applicable law or is expressly provided by Beacon Hosting.

A change of mind, accidental purchase, incorrect purchase, lack of technical knowledge, dissatisfaction with a Service, or failure to cancel a recurring Service before its renewal will not ordinarily qualify for a discretionary refund.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded, restricted, or modified, including rights under the Australian Consumer Law.

8.3 Account Credit

Unless otherwise required by law:

Account credit is non-refundable.
Account credit is non-transferable.
Account credit has no cash value.
Account credit may only be used toward eligible Beacon Hosting Services.

9. Suspension and Termination

9.1 Suspension

Beacon Hosting may suspend or restrict a Service where reasonably necessary to:

Address a security threat or vulnerability.
Investigate suspected abuse or a breach of these Terms.
Prevent harm to Beacon Hosting infrastructure or other customers.
Address non-payment.
Comply with applicable law or a lawful request.
Prevent excessive or abnormal resource usage from materially affecting other customers.
Protect Beacon Hosting, its personnel, infrastructure, or third-party providers.

Where reasonably practicable, Beacon Hosting will provide notice before suspension. Immediate suspension may occur where delay could reasonably cause harm, security risk, abuse, or other material consequences.

9.2 Termination by Beacon Hosting

Beacon Hosting may terminate a Service or account where:

You materially breach these Terms or an incorporated policy.
You repeatedly breach these Terms.
You fail to pay amounts due.
Continued provision of the Service would violate applicable law.
You engage in fraud, abuse, or activity that creates a material risk to Beacon Hosting or others.
Beacon Hosting discontinues the applicable Service.

Where reasonably practicable, Beacon Hosting may provide an opportunity to remedy a breach before termination.

9.3 Effect of Termination

Upon termination or cancellation:

Access to the affected Service may cease immediately or at the end of the applicable paid period, depending on the cancellation or termination method.
You remain responsible for amounts incurred before termination.
Any applicable licences or permissions relating to the affected Service will cease.
Beacon Hosting may delete the Service and associated data following the applicable data-retention period.

Termination does not affect rights or obligations that by their nature are intended to survive termination.

10. Data, Backups, and Service Data

You are responsible for maintaining appropriate backups of data stored through the Services.

Beacon Hosting may provide backups, snapshots, or other data-protection features for selected Services. Unless expressly stated otherwise, these features should not be treated as a guarantee that your data can always be recovered.

Beacon Hosting is not responsible for loss, corruption, deletion, or inability to recover Customer data except to the extent required by applicable law or expressly provided under an applicable SLA or service agreement.

You acknowledge that:

Data may be deleted following cancellation or termination.
Data may be inaccessible during suspension or termination.
Backup availability may vary between Services.
You should maintain independent copies of important data.

For trial Services, Beacon Hosting may restrict or disable backup downloads, file downloads, SFTP downloads, data exports, or other data-retrieval functionality.

11. Customer Content and Data

You retain ownership of data, files, content, and other materials that you lawfully upload or store through the Services ("Customer Content").

You grant Beacon Hosting a limited, non-exclusive, worldwide licence to host, store, transmit, reproduce, process, and otherwise handle Customer Content only to the extent reasonably necessary to:

Provide and operate the Services.
Maintain and secure the Services.
Create or maintain backups where applicable.
Provide technical support.
Prevent abuse, fraud, or security incidents.
Comply with applicable law.

You are responsible for ensuring that you have all rights, permissions, and licences necessary for Customer Content to be stored and processed through the Services.

Beacon Hosting does not claim ownership of Customer Content.

Beacon Hosting may remove, restrict access to, or preserve Customer Content where reasonably necessary to comply with law, enforce these Terms, address abuse or security issues, or protect Beacon Hosting or others.

12. Resource Usage

Services may be subject to resource limits, fair-use requirements, technical restrictions, or product-specific specifications.

You must not use a Service in a manner that materially degrades the performance, availability, security, or reliability of the Services for other customers.

Depending on the applicable Service, this may include sustained or abnormal use of:

CPU resources.
Memory.
Storage.
Disk I/O.
Network bandwidth.
Database resources.
Other shared infrastructure resources.

Beacon Hosting may take reasonable measures to protect infrastructure and other customers from excessive or harmful resource usage, including throttling, restricting, suspending, or requiring migration to a more appropriate Service.

Any product-specific resource limits published by Beacon Hosting form part of the applicable Service terms.

13. Dedicated Servers and VPS

Dedicated Servers and VPS products may be subject to additional restrictions due to their network, hardware, or infrastructure characteristics.

Unless expressly approved by Beacon Hosting in writing, the following activities are prohibited:

Hosting illegal or pirated material.
Sending spam or unsolicited bulk email.
Phishing or credential theft.
Unauthorised penetration testing.
Malicious port scanning.
Cryptocurrency mining where prohibited by the applicable Service.
High-intensity workloads, including AI or machine-learning workloads, where they materially exceed the resources or intended use of the applicable Service.
Operating TOR exit nodes or similar services where prohibited by the applicable Service.

Beacon Hosting may impose additional restrictions where reasonably necessary to protect its network, infrastructure, upstream providers, or other customers.

14. MySQL and Database Services

Where database Services are provided:

Databases must be used in connection with the applicable hosted Services.
A 20 GB soft limit applies unless otherwise stated or agreed.
Beacon Hosting may contact you where database usage materially exceeds reasonable usage expectations.
Excessive database resource consumption may result in additional charges, resource restrictions, migration requirements, suspension, or other reasonable measures.
Beacon Hosting is not responsible for database loss or corruption except as required by law or expressly provided under an applicable SLA.

15. Trial Services

Beacon Hosting may, at its discretion, offer free or discounted trial Services for selected products.

Trial Services are provided for evaluation purposes and may include functional limitations, resource restrictions, or disabled features.

During a trial, users may be restricted from:

Downloading files or backups.
Accessing SFTP download functionality.
Exporting server data.
Using certain administrative features.
Accessing premium support features.

Beacon Hosting may modify trial functionality or restrictions during the trial period.

To obtain full functionality, including file downloads, backup downloads, or data export capabilities, you may be required to convert the trial into a paid subscription and maintain a valid payment method.

Data created, uploaded, or stored during a trial may not be recoverable after the trial ends. You are responsible for maintaining independent copies of any data you wish to retain.

Beacon Hosting may suspend or terminate a trial where reasonably necessary, including for abuse, security, capacity, operational, or commercial reasons.

Activation of a paid subscription following a trial does not create a refund right for the trial or the resulting paid subscription except where required by applicable law.

16. Intellectual Property

Beacon Hosting and its licensors retain all rights, title, and interest in:

Beacon Hosting software and infrastructure.
The Beacon Hosting control panel and related software.
Beacon Hosting trademarks, branding, logos, and website content.
Documentation and materials provided by Beacon Hosting.
Other intellectual property owned or licensed by Beacon Hosting.

Subject to these Terms, Beacon Hosting grants you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose.

You must not, except where expressly permitted by law:

Copy, reproduce, or redistribute Beacon Hosting software or proprietary materials.
Reverse engineer, decompile, or disassemble Beacon Hosting software.
Attempt to obtain source code or proprietary implementation details.
Use Beacon Hosting branding in a manner that implies an unauthorised affiliation or endorsement.

Nothing in this section transfers ownership of Customer Content to Beacon Hosting.

17. Third-Party Services

Beacon Hosting may use third-party providers to provide or support the Services, including providers of:

Infrastructure and data-centre services.
Payment processing.
Networking and connectivity.
Authentication.
Storage and backups.
Email and communications.
Security and fraud prevention.

Third-party services may be subject to separate terms and conditions.

Beacon Hosting remains responsible for its obligations under these Terms to the extent required by applicable law, but is not responsible for independent third-party services outside Beacon Hosting's reasonable control.

18. Service Level Agreement

Where an applicable Service Level Agreement ("SLA") applies to a Service, the SLA forms part of the agreement between Beacon Hosting and the Customer for that Service.

The SLA may provide specific availability commitments, exclusions, service credits, or other remedies.

Where these Terms and an applicable SLA conflict, the SLA will govern only to the extent of the conflict concerning the specific service-level commitment.

19. Acceptable Use Policy and Other Policies

The following documents may form part of these Terms where applicable:

Acceptable Use Policy
Service Level Agreement
Data Processing Agreement
Product-specific terms
Other terms expressly incorporated into an order or Service

Where a document applies to a particular Service, you agree to comply with it.

If there is a conflict between these Terms and a document expressly applicable to a particular Service, the more specific Service terms will govern to the extent of the conflict, unless otherwise stated.

The Privacy Policy governs Beacon Hosting's handling of personal information and should be read alongside these Terms.

20. Indemnification

To the maximum extent permitted by law, you agree to indemnify Beacon Hosting and its directors, officers, employees, contractors, and affiliates against losses, claims, liabilities, damages, and reasonable expenses arising directly from:

Your material breach of these Terms.
Your unlawful use of the Services.
Your Customer Content where it infringes the rights of a third party.
Your misuse of the Services.
Your violation of applicable law.

This indemnity does not apply to the extent that a claim or loss was caused by Beacon Hosting's own unlawful conduct, negligence, or other conduct for which liability cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law:

Beacon Hosting will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss or damage.
Beacon Hosting will not be liable for loss of profits, revenue, business opportunities, anticipated savings, goodwill, or data except where such liability cannot legally be excluded.
Beacon Hosting's liability for a particular Service will be limited to the maximum extent permitted by law and any applicable service-specific agreement or SLA.

Nothing in these Terms excludes, restricts, or modifies any liability, guarantee, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified, including rights under the Australian Consumer Law.

Where applicable law permits liability to be limited or excluded, these limitations apply only to that extent.

22. Force Majeure

Beacon Hosting will not be responsible for delay, interruption, or failure to perform its obligations to the extent caused by circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters.
Power failures.
Telecommunications or internet failures.
Data-centre failures.
Upstream provider failures.
Major network routing incidents.
Government action or regulation.
War, civil unrest, or terrorism.
Widespread cyberattacks or security incidents.
Other events that Beacon Hosting could not reasonably prevent or control.

Beacon Hosting will take reasonable steps to mitigate the effects of such events where practicable.

23. Notices and Communications

You agree that Beacon Hosting may communicate with you regarding your account and Services through:

The email address associated with your account.
Your Beacon Hosting account or control panel.
Support tickets.
Other reasonable electronic communication methods.

You are responsible for maintaining a current and accessible email address on your account.

Notices concerning material changes to these Terms, significant service changes, security matters, or account actions may be provided through one or more of these communication methods.

24. Privacy

Beacon Hosting's collection, use, storage, disclosure, and handling of personal information is governed by the Privacy Policy.

Where applicable, Beacon Hosting may also enter into a Data Processing Agreement ("DPA") with customers requiring additional data-processing terms.

The Privacy Policy and DPA do not replace these Terms and apply according to their respective purposes.

25. Cancellation and Data Retention

Following cancellation or termination, Beacon Hosting may retain Service data for a limited period to allow for operational processing, dispute resolution, fraud prevention, legal compliance, or other legitimate purposes.

After the applicable retention period, Beacon Hosting may permanently delete the Service and associated data.

The applicable retention period may vary between Services and may be stated in product documentation, the applicable SLA, or another Service-specific agreement.

You are responsible for downloading or otherwise retaining any data you wish to keep before the applicable deletion deadline.

26. Assignment

You may not transfer or assign your account or rights under these Terms to another person without Beacon Hosting's prior written approval, except where such restriction is prohibited by law.

Beacon Hosting may assign or transfer these Terms or its rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or transfer of the relevant business or Service.

27. Waiver

A failure or delay by Beacon Hosting to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.

A waiver is effective only if expressly given by Beacon Hosting.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

29. Entire Agreement

These Terms, together with any applicable Acceptable Use Policy, Service Level Agreement, Data Processing Agreement, product-specific terms, order details, and other documents expressly incorporated by reference, constitute the agreement between you and Beacon Hosting concerning the applicable Services.

The Privacy Policy governs the handling of personal information and applies alongside these Terms.

These Terms supersede prior versions of the Terms concerning the same Services, subject to any rights or obligations that accrued before the effective date of the updated Terms.

30. Governing Law and Jurisdiction

These Terms are governed by the laws of Western Australia, Australia.

Subject to any mandatory rights or jurisdictional requirements under applicable law, you submit to the jurisdiction of the courts of Western Australia.

Contact Information

For questions regarding these Terms:

Email: help@beaconhosting.org