Beacon Hosting Privacy Policy

Effective Date: 3 June 2025

Beacon Hosting (“we,” “our,” or “us”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Account Information

• Name, email address, username, password
• Billing address and contact details
• Payment and transaction information

Technical Information

• IP address, browser type, device information
• Operating system and network data
• Logs generated through service usage

Service Usage Data

• Server usage metrics and performance data
• Actions performed within hosting panels
• Support interactions and communications

2. How We Collect Information

We collect information through:

• Direct input (registration, billing, support requests)
• Automated systems (logs, cookies, analytics tools)
• Third parties (payment processors, fraud prevention, infrastructure providers)

3. Use of Information

We use personal information to:

• Provide and operate hosting services
• Process payments and manage billing
• Provide technical support
• Monitor security, abuse, and service stability
• Comply with legal obligations
• Improve system performance and reliability

4. Disclosure of Information

We do not sell or rent personal information.

We may share data with:

• Payment processors and financial service providers
• Infrastructure and hosting providers
• Security and fraud prevention services
• Legal authorities where required by law
• Parties involved in a business restructure or asset transfer

All third parties are required to handle data securely and only for intended purposes.

5. Service States and Data Access

Data access and functionality may vary depending on service status, including:

• Trial services
• Active paid services
• Suspended services
• Terminated services

During trial or unpaid periods, certain features such as file downloads, backup exports, and SFTP access may be restricted.

We are not responsible for loss of access to data where services are inactive, suspended, or terminated.

6. Trial Services

Trial services are provided for evaluation purposes only and may include limitations on functionality, storage, and data access.

Data created during trial services may not be recoverable after the trial ends or expires.

We may delete trial data at any time after termination of the trial period.

Trial services are not intended for production use or long-term storage.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymised.

Retention periods may vary depending on service status and account activity.

8. Security of Information

We take reasonable steps to protect personal information using encryption, access controls, and monitoring systems.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically.

9. Your Rights

Under Australian Privacy Law, you may request:

• Access to your personal information
• Correction of inaccurate data
• Deletion of personal data, subject to legal and operational requirements
• Opt-out of marketing communications

Requests can be made by contacting our privacy officer.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session functionality
• Improve performance and reliability
• Analyse usage patterns

You may disable cookies in your browser, but some features may not function correctly.

11. Third-Party Services

Our services may integrate with third-party providers such as payment processors, infrastructure providers, and analytics tools.

We are not responsible for the privacy practices of external websites or services.

12. International Data Storage

Data is primarily stored in Australia. In some cases, data may be processed or stored in other jurisdictions where our service providers operate.

We take reasonable steps to ensure overseas providers handle data securely and in accordance with Australian standards.

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be published on our website with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

14. Complaints and Contact

For privacy-related questions or complaints, contact:

Privacy Officer Email: privacy@beaconhosting.org

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• https://www.oaic.gov.au
• 1300 363 992

Governing Law

This Privacy Policy is governed by the laws of Western Australia, Australia.