Frequently Asked Questions

Quick answers to the questions we get most. If yours isn't here, open a ticket.

Setup and your server

How long does a new server take?

Most servers are ready within two minutes of payment. We measure this on every order.

Where do I find my server's address?

Open your server in the panel and go to the Network page. The Server Address is shown there.

Can I install mods, plugins or a modpack?

Yes. Package Manager in the panel installs mods, plugins, and CurseForge and Modrinth modpacks. For modpacks it sets up the right loader and Java version for you. You can also upload files yourself from Files or over SFTP.

How do I connect over SFTP?

Your SFTP details are on your server's Settings page. SFTP isn't available on free trials.

Can friends help manage my server?

Yes. Add them from your server's Users page and choose what they're allowed to do.

Are backups included?

Yes. Every paid plan has backup slots. Create and restore backups from the Backups page, or schedule them in Schedules.

Plans and upgrades

Can I upgrade my plan?

Yes, from your service's page in Billing. The change is prorated and your world stays where it is.

Is there a player limit?

No. Player slots aren't capped. How many players your server can handle depends on its RAM and what you run.

Will my price go up after the first month?

No. The price at checkout is your renewal price.

Payments and renewals

How can I pay?

By card, Apple Pay, Google Pay, Link or PayPal.

What does paying quarterly or yearly save?

Quarterly is 6% cheaper than monthly, and yearly is 11% cheaper.

How does renewal work?

With automatic renewal on and a saved card or wallet, we charge it when your service renews. With PayPal, the renewal is charged to your PayPal account when its invoice is issued. With automatic renewal off, or nothing saved, we email you an invoice that's due within 7 days. You can pay it from the service page.

We email you before each renewal.

What happens if I don't pay?

Your server keeps running for a short grace period, and we email you before it's suspended. To bring a suspended server back, pay the open invoice from its service page.

Can I get a refund?

See our Refund Policy for the details.

Cancelling

How do I cancel?

Cancel from your service's page in Billing.

I cancelled by mistake. Can I get my server back?

Usually, yes. For 7 days after a service ends, buy the same plan again and we'll give you your old server back, files and all.

Support

When is support available?

Our team replies to tickets on business days (Monday to Friday, UK time), and we aim to reply within 4 hours. You can also ask on our Discord.

What should I put in a ticket?

Your server's name, what you were trying to do, and what happened instead. Screenshots or console errors help.